Terms & Conditions

Last updated: Feb 2026

1. Return Policy (for Physical Goods)

We primarily provide sales and marketing services for coffee beans. If physical coffee products are sold through our website:

• Returns are accepted within 14 days of delivery.
• Products must be unopened, unused, and in original packaging.
• Customers are responsible for return shipping unless the product was damaged or incorrect.

How to Request a Return: Email us with your order number and reason for return. We will provide return instructions.

2. Refund & Dispute Policy

We aim to provide transparent and fair service.

Refunds for Coffee Products

• Refunds are issued once returned items are received and inspected.
• Refunds are processed to the original payment method within 5-10 business days.

Refunds for Payment Collection Services

If we collect payments on behalf of our business partners:

• We act only as a payment facilitator, not the seller of the goods.
• Refunds for partner-provided products or services must be requested directly from the seller.
• We will assist in communication between the customer and the seller when needed.

Disputes

If you believe a charge is incorrect, please contact us first. We will review the issue and work with the seller to resolve it quickly.

3. Cancellation Policy

For Product Orders

Orders may be canceled before shipment. Once shipped, the return policy applies.

For Services

If you purchase any service from us (e.g., consulting, marketing support):

• Cancellations must be requested at least 24 hours before the scheduled service time.
• Late cancellations may be subject to a fee.

4. Legal or Export Restrictions

• Coffee products may be subject to import/export regulations depending on the destination country.
• We do not ship to countries where coffee importation is restricted or prohibited.
• Customers are responsible for ensuring that coffee products can be legally imported into their country.

5. Terms & Conditions of Promotions

Any promotions, discounts, or special offers provided on our website:

• Are valid only for the dates specified..
• Cannot be combined with other offers unless stated.
• Are non-transferable and have no cash value.
• May be modified or canceled at any time.

6. Additional Terms for Payment Collection Services

Because we support payment collection for our business partners:

• We do not own or manufacture the products sold by our partners.
• We act as a service provider to help process payments securely.
• All product descriptions, warranties, and fulfillment responsibilities belong to the original seller.
• We may share necessary transaction information with our partners to complete orders and resolve issues.

7. Changes to These Policies

We may update these terms from time to time. Any changes will be posted on this page with an updated effective date.